Frequently Asked Questions

In principle it will occur from cancellation 3 days before arrival.The details are as follows.

Cancellation 3 days prior to arrival 30% of …Continue reading

After contacting us in advance, we will ship your baggage to your room before checking in except for valuables, food and dangerous goods.
Be…Continue reading

Kuroneko Yamato (Yamato Transport) is available. Shipping fee table is available at front desk.please confirm.

I'm sorry.Child retort Do not bring anything other than things such as baby food and milk please refrain from food sanitation management.
I…Continue reading

There is a place where radio waves are bad in some of the facilities.
As of now, we have confirmed that docomo's cell phone radio wave does …Continue reading

There is no curfew, but automatic door of front entrance is switched to manual when late at night.Please note that it will be opened and clo…Continue reading